Shipping policy
Welcome to KhattraVerse!
We strive to ensure that your products reach you safely and as quickly as possible across India. Please take a moment to read our shipping policy.
1. Order Processing Time
All orders are processed and packed within 24–48 hours (excluding Sundays and National Holidays).
Once your order is handed over to our courier partner, you will receive a tracking link via WhatsApp or Email.
2. Shipping Methods & Charges
- Prepaid Orders: Enjoy Free Shipping on all prepaid orders across India.
- Cash on Delivery (COD): COD is available for your convenience. A nominal handling fee of ₹[Insert Amount] applies to all COD orders.
Delivery Timeline: Depending on your location, your order will typically be delivered within 3–7 business days.
3. Tracking Your Order
Once your package is dispatched, you will receive an SMS or Email with your Tracking ID.
You can track your order status directly on our website or via our shipping partner’s portal.
4. Shipping Partners
We work with trusted courier partners such as Delhivery, BlueDart, and Ecom Express to ensure reliable delivery to every pincode in India.
5. Important Notes
- Address Accuracy: Please ensure your shipping address, including Pincode and Landmark, is correct. KhattraVerse is not responsible for non-delivery due to incorrect address information.
- Delivery Delays: While we strive to deliver on time, unforeseen circumstances such as weather, strikes, or remote locations may cause slight delays.
- Unboxing Video: For claims regarding missing or damaged items, we highly recommend recording an unboxing video. This helps us resolve issues quickly and efficiently.
6. Contact Information
For any assistance with your order, our team is ready to help:
- Email: [Insert Email Address]
- Customer Support WhatsApp: [Insert WhatsApp Number]
- Operating Hours: Monday to Saturday, 10:00 AM – 6:00 PM